In lieu of trophies
How we work, and how you can check us
Rather than achievements we cannot show you, here is the sequence we follow and the standards you are entitled to expect.
Listen in writing
Your first message, and our questions back. No commitment.
Agree a small, clear scope
What is in, what is out, and what “finished” means for this stage.
Work in visible steps
Designs, builds or fixes shared as they progress, not unveiled at the end.
Check against the criteria
The standards below, applied openly.
Hand over properly
Access, notes and any outstanding risks written down for you.
Quality criteria
| Criterion | What it means | How you can check |
|---|---|---|
| Readable | Text and controls are legible and sensibly labelled | Use it on a small phone in daylight |
| Keyboard-usable | Web pages work without a mouse | Press Tab through the page |
| Honest content | No invented claims, figures or testimonials | Ask where any statement comes from |
| Recorded decisions | Choices are written down | Request the notes at any time |
| Owned by you | Accounts and access are in your name where possible | Confirm logins at handover |
What if a criterion is not met?
Tell us; it is raised and discussed in writing. Agreed criteria are there to be used.